About this position
At OneSimplicity, our mission is to transform cities into AI-powered platforms that delight residents and travelers alike. As a Customer Success Manager, you’ll onboard new city partnerships, ensure smooth adoption of Simplicity’s features (events, alerts, local services, travel concierge), and build long-term relationships. You’ll work cross-functionally with product, engineering, and sales teams to make sure cities and travel partners meet their goals with Simplicity.
Responsibilities
Lead onboarding of new city or travel partners, ensuring successful integration of Simplicity’s platform.
Develop and maintain strong relationships with city governments, tourism boards, and distribution partners.
Drive adoption of platform modules (local alerts, events, AI concierge, city services).
Monitor partnership health, proactively identifying risks and enabling retention strategies.
Collaborate with Sales to support renewal, upsell, and expansion opportunities.
Serve as liaison to product/engineering: collect partner feedback, prioritize features, ensure alignment with customer needs.
Deliver partner reviews and performance dashboards, demonstrating value outcomes.
Qualifications
3+ years in customer success, partner management, or related roles in SaaS / public sector / travel.
Experience working with municipalities, smart city platforms, or public-sector clients is a plus.
Strong ability to engage both executive stakeholders (e.g. city leadership) and technical teams.
Excellent communication skills and ability to simplify complex tech for non-technical customers.
Ability to work independently and manage multiple partners in a fast-paced environment.
Familiarity with analytics, dashboards, and measuring key success metrics.
Bonus: knowledge of city infrastructure / urban services, travel APIs, localization frameworks.