About this position
We are looking for a motivated Success Manager to ensure our clients achieve maximum value from our platform. You will act as the primary contact for key accounts, guiding them toward success through proactive support, engagement, and strategic collaboration.
Responsibilities
Build strong relationships with clients to ensure adoption and satisfaction.
Develop success plans and track progress toward key performance metrics.
Identify upsell opportunities and collaborate with sales to expand accounts.
Manage onboarding, training, and engagement initiatives.
Gather client feedback and collaborate with product teams to drive improvements.
Qualifications
3+ years of experience in customer success, account management, or consulting.
Strong communication and relationship management skills.
Proven record of driving renewals and customer satisfaction.
Experience with CRM tools and analytics platforms.
SaaS or technology industry experience preferred.